Receive and understand
The incoming email, sender and conversation thread are analysed together so a follow-up is understood as part of the same exchange.
AI CONNECTED TO YOUR MAILBOX
Let AI understand, prepare and manage email conversations.
Connect AI to a mailbox already managed by MailBridgeAPI. Incoming messages can be understood in context, enriched with approved business data, and answered automatically or held for human approval.
Automatic or human-approved repliesConversation history preservedManage approvals from the mobile app
INCOMING EMAILQuestion about my ordercustomer@company.com
SECURE ANALYSISContext-aware draft
- Conversation history
- Approved integrations
- Your mailbox rules
CHOOSE THE DELIVERY MODE
Send automaticallyHuman approval
Review from the mobile app
FROM INBOX TO USEFUL ANSWER
A complete response workflow around your existing mailbox.
MailBridgeAPI retrieves the message, prepares a reply using your instructions and conversation context, then follows the delivery mode chosen for that mailbox.
Enrich the answer
The assistant can follow mailbox instructions and use only the external integrations you authorize for the requested information.
Send or request approval
Deliver the reply automatically, or place the draft in an approval queue where a person can edit, send, refuse or archive it.
CONTROL, CONTEXT AND OPERATIONS
More than a reply generator.
Build a dependable email operation with the controls needed by support, sales and operational teams.
Conversation continuity
Replies follow the same discussion through message identifiers, a discreet tracking reference and subject/contact matching.
Mailbox-specific instructions
Define the role, tone, signature and response rules separately for every connected mailbox.
Human approval queue
Review complete drafts, edit their subject or body, approve delivery, refuse with a reason, or archive obsolete replies.
External API integrations
Allow answers to use approved CRM, order, invoice, pricing or internal data endpoints when they are needed.
Contact identification
For private customer data, identify the requester from the sender address before using contact-specific integrations.
Budgets and usage visibility
Set a daily, weekly or monthly budget and review token and cost history for each AI intervention.
Automation safeguards
Ignore no-reply senders, block automated addresses, control output length and stop replies when a configured budget is reached.
Mobile operations
See pending approvals, read and edit drafts, approve or refuse replies, and change mailbox automation settings on mobile.
YOU CHOOSE WHO SENDS
Full automation when it fits. Human review when it matters.
Select the delivery policy per mailbox. Routine requests can move quickly while sensitive conversations stay under human control.
Automatic delivery
The prepared answer is sent through the connected SMTP mailbox as soon as the workflow succeeds.
Approval before sending
The answer waits in a shared queue. A team member can read the original request, edit the draft and decide what happens next.
APPROVAL QUEUEReplies ready to review
3JM
Delivery date requestsupport@company.com
PendingAL
Pricing clarificationsales@company.com
PendingSK
Technical support follow-uphello@company.com
PendingAI reply workflow
CRM contactOrdersInvoicesPricingANSWERS GROUNDED IN YOUR BUSINESS DATA
Connect the APIs your team already uses.
Configure external integrations once, describe when each one may be used, and expose only the response fields that are safe for the assistant. An integration can retrieve information or submit an approved action.
- Identify a contact before accessing private records
- Use different endpoints for reading and approved actions
- Restrict the JSON fields shared with the response workflow
- Give each integration its own usage and response instructions
AI OPERATIONS IN YOUR POCKET
Keep control of email replies from the MailBridgeAPI mobile app.
When approval is enabled, pending drafts appear directly in the mobile control centre. Your team can act without opening the desktop dashboard.
- Read the received email and proposed reply
- Edit the response before delivery
- Approve, refuse or archive a draft
- Enable automation and approval rules by mailbox
MailBridgeAPI9:41AI APPROVALS3 replies need attention
PROPOSED REPLY
Hello, thank you for your message. Your order is scheduled…
DESIGNED FOR RESPONSIBLE AUTOMATION
Clear limits around every answer.
The workflow combines mailbox settings, operational controls and traceability so automation remains reviewable.
Sender and data checks
Use sender identification before a private integration and limit the information returned to the answer workflow.
Approval by mailbox
Apply human review only where it is needed, without slowing down every connected address.
Budget protection
Choose a daily, weekly or monthly limit. Generation stops at the limit and the account owner is alerted.
Complete history
Inspect generated replies, usage, delivery status and errors from the dashboard.
AI-generated content can be incorrect and should be reviewed for high-impact decisions. Your external services and email provider remain subject to their own access rules and limits.
BUILT FOR REAL EMAIL WORK
Useful across the conversations your business handles every day.
Customer support
Understand the question, use the conversation history, prepare a consistent reply and send it to the approval queue when human judgment is required.
Orders and invoices
Identify the sender, retrieve an authorized order or invoice status, then formulate a clear answer using current business data.
Sales and appointments
Qualify a request, answer common questions and continue the discussion without losing the earlier context.
Operations and internal teams
Route recurring requests, explain procedures and trigger approved API actions from a controlled email workflow.
COMMON QUESTIONS
Understand the AI email workflow before enabling it.
Can replies be reviewed before they are sent?+
Yes. Choose approval mode for any mailbox. The proposed reply remains in the queue until a person edits, sends, refuses or archives it.
Does the system understand follow-up emails?+
The workflow uses standard message identifiers, a discreet conversation reference and subject/contact matching to retrieve recent context. Conversation history increases model usage as it grows.
Can it use information from our business software?+
Yes, through external integrations you configure. You define the endpoint, allowed inputs, safe response fields and instructions. Contact-specific data should only be used after the sender has been identified.
Can we limit spending?+
Yes. Set a budget per mailbox for a day, week or month. Automatic processing stops when the budget is reached and an alert is sent for the first blocked reply in that period.
Can we manage approvals on mobile?+
Yes. The MailBridgeAPI mobile app can show pending replies and lets authorized users read, edit, approve, refuse or archive them.
Will it reply to automated addresses?+
Mailbox settings can block no-reply and other automated sender patterns to reduce loops and unwanted answers.
MAKE YOUR MAILBOX MORE RESPONSIVE
Connect your mailbox to an AI reply workflow.
Start with human approval, define your rules, then automate the conversations that are ready for it.