ERP & CRM
Customer records, account status, contracts and approved relationship data.
YOUR SYSTEMS. ONE EMAIL WORKFLOW.
Connect your business tools to every useful email conversation.
Link MailBridgeAPI to any HTTPS API you control or are authorized to use—ERP, CRM, billing, stock, logistics, support or a custom web tool. Configure the connection once in the dashboard, then let your email automation retrieve approved information or trigger approved actions.
Works with one or multiple APIsRead information or run approved actionsPer-mailbox integration selectionHuman approval remains available
Incoming emailalex@customer.com
Identify contactCustomer #1842Approved data only
ERPCRMAPIWEB
Precise replyRe: Order #1842 Ready
CONNECT WHAT YOU ALREADY USE
Your tools do not need to be replaced.
If a system exposes a secure HTTPS endpoint, MailBridgeAPI can be configured to call it. You define exactly what is available to the email workflow.
Billing & orders
Invoice status, order details, payment references and customer-specific history.
Stock & logistics
Availability, shipment tracking, lead times and delivery milestones.
Support & web tools
Tickets, appointments, internal services and your own private APIs.
CONFIGURE ONCE IN THE DASHBOARD
From API documentation to a tested integration.
The dashboard keeps configuration focused and testable before it is used in a real conversation.
Describe the integration
Give it a clear name and explain when it should be used and how replies should be written.
Add endpoints
Set the URL, method, authentication, parameters and the response fields that may be shared with the email assistant.
Test the request
Run a controlled test and inspect the response before enabling the integration.
Assign it to a mailbox
Choose which connected mailbox may use which integrations, with automatic sending or human approval.
THE RIGHT DATA FOR THE RIGHT CONTACT
Identify the sender before retrieving private information.
Customer-specific workflows can first resolve the verified sender email address into an internal customer ID or reference. Later requests use that reference, helping prevent one contact from receiving another customer’s data.
General information
Prices, opening hours, catalogue data or other public information can be queried without customer identification.
Customer-specific information
Orders, invoices or account details should require a successful identity lookup before another integration is called.
identity.resolve(email)
{ "customer_id": 1842, "verified": true }AI GROUNDED IN YOUR BUSINESS DATA
Replies based on live information, not guesses.
When a message requires business data, the email assistant can select an authorized integration, pass the expected parameters and use the permitted result to prepare a clear answer in the contact’s language.
- Follow the context of an ongoing email thread
- Use several integrations in one workflow when required
- Retrieve information with GET-style actions
- Submit approved updates with POST-style actions
- Send automatically or place the draft in the approval queue
- Keep integration-specific instructions for tone and behavior
Incoming emailalex@customer.com
Identify contactCustomer #1842Approved data only
ERPCRMAPIWEB
Precise replyRe: Order #1842 Ready
PRACTICAL WORKFLOWS
Turn common inbox questions into precise actions.
“Where is my order?”
Identify the customer, retrieve the matching shipment and answer with the current delivery status.
Identity → order API → reply“Can you resend my invoice?”
Find the account and invoice reference, then prepare the correct response or approved action.
Identity → billing API → action“What does this service cost?”
Read a public tariff endpoint and answer with current pricing without requiring customer identity.
Pricing API → reply“Please update my appointment.”
Validate the contact, check availability and submit the approved change through your tool.
Identity → calendar API → POSTCONTROL AT EVERY STEP
Useful automation with clear boundaries.
MailBridgeAPI calls only the integrations and endpoints you configure. Keep sensitive decisions under human control while automating routine, verifiable work.
CONNECT EMAIL TO YOUR OPERATIONS
Make your mailbox understand the tools behind your business.
Start with one integration and one mailbox, test the complete workflow, then add more endpoints as your needs grow.